Salesforce Customer 360: a tool that will allow you to obtain bidirectional information from each of the stages of a sales process , creating unified experiences with the customer.
Sales Cloud: Provides comprehensive monitoring of the status of a sales process , from the first contact with the potential customer to the end of the purchase or relationship.
Salesforce Marketing Cloud: This is the ideal platform for creating marketing campaigns . It allows cross-referencing data to learn more about potential customers , achieving an increase in conversion possibilities.
Service Cloud: a platform designed to enhance customer satisfaction or as a customer service , composed of several modules that adapt to different needs depending on the activity required by each company that implements it.
Commerce Cloud: This module allows you to reach more buyers through different digital channels. Thanks to the fact that it manages orders while creating satisfactory experiences through personalized functions.
Salesforce Platform Cloud: A platform that allows you to oman telegram data create, run and manage different applications hosted in the cloud in an optimal, fast and secure way. With the ultimate goal of connecting with your customers through personalized experiences.
In terms of technical support quality, Salesforce has a large user community and a wide variety of online help resources, such as user guides, forums, etc.
Pros
It is the software par excellence for sales tracking, allowing you to do almost anything and is 100% customizable to the needs of any company, whatever its business model.
It is very complete and well thought out, excellent for managing the sales team and leads.
It allows for control and measurement of all administrative and sales processes.
It takes a good development team not only to get it up and running, but also to continue to benefit from it in the long term.
Support is not always very good and sometimes offers vain answers that do not apply to what is being asked.
Report generation is not easy to use without proper induction into its use, so it would be good to have a more user-friendly interface.
Salesforce CRM Pricing
Salesforce offers different pricing plans to suit the needs of any business, regardless of size and budget.
Starter Plan: Ideal for those looking to get started quickly with sales, service, and email outreach tools , costing $25 USD per user per month.
“Professional” Plan: Offers a full-featured CRM for teams of any size, costing $75 USD per user per month.
Enterprise Plan: Its customization features make it an ideal plan for development companies. It costs $150 USD per user per month.
“Unlimited” Plan: This plan starts at a basic cost of $300 USD per user per month.
