Internal loyalty for good customer service

[rokassha.k.h@11]

To offer good customer service, first of all you have to retain and train all of the company's internal staff: from the security guard at the door to the cleaner and all the way to the company director.

And with what I have just said, an anecdote comes to mind that you surely remember because it was told some time ago.

A person is interviewed by a famous telephone company and one of the questions that the recruiter asks the candidate is what his telephone company is.

You can imagine the answer... The interviewee had not contracted that company because it was too expensive, he said.

This leads us to think about the following: a person who peru mobile phone numbers database works for a company X and who does not believe or trust in what it offers its customers will be unable to transmit to users the emotions and brand sentiment necessary for the customer to buy the product.

Without a doubt, the company's employees are the first ones who should support the brand.

Therefore, you must first create satisfied , loyal, productive internal customers and from there train loyal external customers.

6 Actions to build customer loyalty online
Effectiveness
Many consumers communicate with brands through social media because they want a quick response .

If it is a complaint, this is a way to put pressure on them to solve the problem as soon as possible.

Let's take advantage of these communication channels (Facebook, Twitter...) to address queries, suggestions, complaints and resolve them in the shortest possible time.

How satisfied do you think customers are when their problem is resolved in half an hour or less?

Differentiated attention
Customers like to be pampered and there is no better way to do it than by treating the consumer in a special way:

Delegate authority to an employee to handle a complaint and resolve the problem.

If you have a website, a good option to offer this differentiated attention is through an online chat.

One of the tools to manage it is Zopim , a real-time customer service system.

In addition to offering a free service, Zopim is very easy to install on our blog or website. It stands out for the possibility of personalizing chats, establishing welcome messages, a translation system…

In short, a good option to make a difference.