They provide essential support for the sales team, as they process the contracts obtained by the salespeople and, thanks to the use of a CRM, they maintain an accurate database with information about the clients, such as billing details, contracts, emails, etc. If you are currently thinking about hiring a sales administrator , but you don't know bulk sms cambodia what specific tasks they have to perform, no problem! We show you the functions that every sales administrator must perform, which help each sales objective to be met and generate income for your company:
Key Functions of Every Sales ManagerOrder management
Sales managers process sales orders that come into the company by phone, email, or website.
They also process orders generated by sales representatives or telemarketers.
They check each order, making sure that prices or discounts are correct and that customers have entered their information correctly. They also contact customers to resolve any questions or issues, obtaining any necessary information. What's more, they resolve small problems before they become major disappointments for customers.
Sales Stock Management
Sales managers enter order details into a computer system and send the order to the production department, asking for confirmation of stock availability or delivery dates. They also check that delivery and contact details are correct and update customer records with any changes. Before releasing the order to manufacturing, they may need to verify the customer's payment or credit status or obtain approval from the sales manager. When orders are complete, they notify the finance department to prepare invoices.
Customer records
A sales manager updates records (both new and existing) by breaking down the details of orders and their corresponding invoices. Later, the manager shares his sales reports with the sales team, in order to plan future sales and marketing campaigns.
Sales support
Most sales managers provide support to sales reps when they are out of the office. They take calls or emails from customers and alert reps about any urgent issues. They handle routine customer requests, such as requests for price quotes or delivery dates. They may also pass any technical queries from sales reps or customers to the appropriate departments. They update reps about orders or deliveries. This support helps the field sales team work more productively and focus on dealing with customers.
