Overall satisfaction
These questions will help you gain a broad view of how list of paraguay whatsapp phone numbers customers feel about your service or product. They are essential to identify the overall level of satisfaction and detect immediate areas for improvement.
How satisfied are you with our service/product?
What could we improve to increase your satisfaction?
Have you had any negative experiences with us? Could you describe them?
What do you value most about our service/product?
Did the service/product meet your expectations?
Customer Experience
Focusing on customer experience allows you to understand how customers interact with your brand at every touchpoint. These questions reveal the quality of interaction and potential friction points in the customer journey.
How would you rate your overall experience with us?
Did you find what you were looking for easily?
Is there anything specific you would like us to improve?
How likely are you to recommend us to others?
What was the highlight of your experience?
Problem identification
This set of questions is designed to uncover specific obstacles and difficulties your customers may be facing. Identifying these issues early allows you to fix them before they affect more customers.
What prevented you from completing your goal with us?
Did you encounter any obstacles during your experience?
Was the information provided clear and useful?
Were the prices and conditions transparent?
What could we do to improve your experience?
Post-service follow-up
The post-service experience is crucial for loyalty. These questions will help you understand the customer's final satisfaction and their likelihood of choosing you again in the future.
On a scale of 0 to 10, how would you rate your experience?
Were you satisfied with the final result?
Would you recommend our services to others?
Would you choose our services again?
What could we do better next time?
Customer Service
The quality of customer service can make or break an experience. These questions assess the effectiveness of your support team and how customers perceive the support they received.
How would you rate the attention received?
Did the team resolve your questions or problems?
Was the response quick and effective?
Did you feel heard and understood?
What could we improve in our care?
Note : Each question can be tailored to your specific industry and context. The important thing is to keep the language clear and direct to make it easier for your customers to respond.
