Having a successful business is within the reach of all entrepreneurs. However, not all companies are achieving this, whether due to lack of time, trained professionals, a well-defined strategy or even organization.
There is no secret or magic formula for being successful when opening a food delivery and take-away business , although there are actions that, taken strategically, can have a big impact.
Discover how to have a successful food delivery and take away establishment!
Responsible and friendly employees
Before implementing a take away or food delivery system, you need to ensure that you have a team of professionals available to do so and that these employees are trained and qualified to perform these services.
In addition to being friendly, attentive and having good communication skills, they must also be agile and organized in receiving, preparing and delivering orders, according to the defined timings .
They must also be able to positively manage stressful situations;
Good internal logistics
Some of the most common complaints among people who order food out are about delays in orders, mixed-up orders or problems with the quality of the food (cold food, for example, instead of hot).
Most of these problems originate in the company's internal management and logistics, namely in terms of order reception processes, forecasting pick-up times or even problems with food transportation (whether due to the type of transport, the route adopted, the transportation time or even the packaging of the food).
Focus on managing these issues in the best way possible, training your team and using the most appropriate management and billing systems. Do you know Vendus?
Vendus is a billing and POS system that allows you to manage all menus, orders and billing for your restaurant, food truck, bar or café through a single application. Additionally, from this tool, you can create rooms, tables and place orders directly to the kitchen, as well as check the orders for each table, in a simple, quick and intuitive way.
It adapts to different systems and terminals and allows you to manage everything on mobile or fixed devices. Check out all the available features and try it for free for 30 days!
Partnership with food delivery platforms and apps
It is not always easy or simple to implement a take-away and home delivery system independently. It may not even be in your goals to do so independently.
As such, it is important to find out about existing delivery gambling data turkey take-away platforms, which may appear in the form of a website or mobile app, where customers can access the menus of different restaurants, cafes or other types of catering establishments, order and make payment directly online.
Explore the advantages of some of the most recognized platforms in Portugal, which anyone can download from a smartphone:
Uber Eats
Glovo
Big market
Please.
Discover the best take away platforms for restaurants.
These types of tools are specialized in this service and have a team of professionals focused on the collection, transportation and delivery of food, ensuring good delivery conditions, from a simple mobile application.
However, this service also has associated costs, which you must consider and balance with the benefits;
Service quality and safety
People who choose to eat out and therefore use takeaway and food delivery models must have the same quality of food and service as if they were in the establishment itself.
Obviously, it is possible to create a more complete and differentiated experience on-site, but you can also apply this to the way you deliver your products. For example, you can (and should) invest in food packaging: it should be appropriate packaging to maintain the food in good condition, to prevent it from getting cold or losing its quality. You should use your business branding (logo, brand colors or possible slogan) on this packaging and try to create something unique and useful for your customers.
On the other hand, it must ensure compliance with delivery times, while also ensuring the protection of customer data and delivery security (ensuring that the right products are delivered to the right person at the right time). This is only possible with a trained logistics team.
