Like that time when British Airways flew a lost teddy bear back home
Posted: Wed Dec 18, 2024 9:22 am
After a boy left his beloved toy on board, his mom did what every mom probably would – she tried to look for it via social media. BA noted the story, found the teddy bear and sent it back home to the kid. Not to mention the fact that they created an amazing social media story, documenting the bear’s journey and posting about it. Talking about amazing customer experience!
Read 5 Ways To Turn Negative brazilian whatsapp number Branding Into A PR Success Story
british-airways-lost-teddy
British Airways flying a lost teddy bear home
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One of the features in Determ that can give you the power of predicting is sentiment analysis. It provides information about the general attitude that your audience has towards the keyword you’re interested in (your brand, campaign, competitors, etc.). It analyzes positive and negative words surrounding your keyword and determines the sentiment of the mention as positive, negative, or neutral.
Read 5 Ways To Turn Negative brazilian whatsapp number Branding Into A PR Success Story
british-airways-lost-teddy
British Airways flying a lost teddy bear home
3. Spot trends and predict crises through sentiment analysis
But how can you know when a crisis will strike?
One of the features in Determ that can give you the power of predicting is sentiment analysis. It provides information about the general attitude that your audience has towards the keyword you’re interested in (your brand, campaign, competitors, etc.). It analyzes positive and negative words surrounding your keyword and determines the sentiment of the mention as positive, negative, or neutral.