Nabd
Help Desk software developed in the cloud. It offers a free plan aimed at small and medium-sized projects, with limited customer service flows.
One of the most notable features of Nadb is the pre-configured automation scenarios , where you can use advanced features to provide effective solutions to agents and users.
free nabd help desk software
The free option allows:
Live chat for 3 agents.
Link an email account, a Facebook account, and a Twitter cambodia telegram data account so that customers can handle tickets issued on social networks.
Basic reports.
Disadvantages:
Does not offer a mobile app.
It does not provide support and currently does not have an interface in Spanish.
Spiceworks
The free version of Spiceworks can be installed, configured and used from your own server, a service that is usually a premium in other tools.
free spiceworks help desk software
Spiceworks stands out because it is much easier to use than a conventional Help Desk; it is just a matter of downloading, installing and that's it.
Highlighted Features:
Free Help Desk Software with unlimited number of agents.
Integration with mobile apps.
Multi-site support.
Quick and easy installation on Windows.
Supervisory functions.
Disadvantages
One of its weak points is, precisely, that it must be hosted on its own server.
It is difficult to set up, compared to other cloud-hosted tools.
The fact that you have to install, configure, host and update it yourself means a significant investment of time.
Installation is complex on Linux, Unix or VMWare systems.
Does not receive regular updates
JivoChat
Free, easy-to-use tool that allows you to answer customer queries, whether through your website, Facebook, email, phone, Viber or Telegram (among other options).
JivoChat free help desk software
JivoChat focuses specifically on customer contact functions , and its main features are:
Automatic call alerts with detailed information about who is calling.
The ability to talk to the client on the phone while sending messages or documents at the same time.
Reports on agent efficiency.
Mobile applications.
Aspects to improve:
JivoChat users often complain about the software's messaging module, which feels cluttered (all chat channels are gathered into one section, which can cause confusion for service agents).
Cayzu Help Desk
Cloud-based software designed to manage customer service in small and medium-sized businesses.
The free version of Cayzu allows you to enable 3 agents. If you need a larger number of executives, you will have to opt for a paid plan.
