Avoiding Negativity

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Clients are grateful to you for not violating their personal space. The manager will not hear indignation addressed to him, and the client will not be distracted from his business, but will look at the notification when it is convenient for him. After all, a convenient chatbot will do everything for you: unobtrusively notify your clients and at the same time sell the service.
Popularity = effectiveness?
SMS messaging is the simplest and most common tool for working with clients namibia phone number data today. Businesses successfully use it for order-related notifications, reminders, urgent information about promotions or changes.
But in generating leads, collecting feedback , increasing attendance at events, SMS notifications, alas, do not live up to expectations. If your goal is to persuade the client to take a target action, only calls will bring you results.
How are calls better than SMS?
1. More conversion
Or in simple words - involvement. The person picked up the phone and is already listening to you, while he read the text message and forgot. When you personally reminded him about the webinar or a visit to the salon - the client will feel responsible to another person and will be embarrassed not to come.
2. Feedback
SMS notifications from clients are always one-sided, a response can only be received from messengers, and even then, the statistics are disappointing - people get distracted, put it off and forget to unsubscribe/follow the link. When you call, you receive information immediately (rating, feedback), and also record and process objections.
3. Analytics
The result of SMS mailing is difficult, almost impossible to track. Calls give you more information than a mailing bot - which offer worked better? Conversion time for sale, reasons for refusals, etc. You can adjust and improve your marketing campaign, the work of the sales department and the product as a whole.
4. Additional sales
Instead of limiting yourself to a dry notification about delivery or order collection, you can use a call to tell about a special offer, consult the client, learn about new needs, and immediately use this, increasing the check.
5. Filtering the database
By launching a mailing with an SMS bot, you send letters to everyone and do not update the database. But clients could have changed their number, occupation, city long ago, but you will not know about it.
Only calling clients brings you up-to-date information and immediately filters the database from illiquid contacts, thereby saving you from senseless spending.
6. Trust
What do you think a client will appreciate more - a personal call to a regular client from a company, or a soulless mailing with a standard text for 10,000 of the same consumers? People appreciate attention and care, and a friendly voice and well-chosen words play a decisive role in the purchase and can cover up any irritation.