Resolving Tickets
Transfer Ticket
Deleting Tickets
Mark Ticket as Junk
Mark the Ticket as Not Junk
Adding and removing tags
Changing SLA Levels
Send Email
Adding and removing notes
Call URL
Cleaning up Tickets
Delay Ticket
Review
Of course, your team members can also change the list of pakistan whatsapp phone numbers manually if needed.
A prominent example of using bulk operations is dealing with spam. Automated bots often handle junk commercial emails and customer support channels using dummy requests – if you receive a spam email, you can simply mark them as spam and send them to the trash.
Merge Customer Tickets in Help Desk Software - LiveAgent
All of these features will allow you to completely streamline your customer support and scale it up when needed. Once your customer support team creates custom categories, they will be able to resolve issues more efficiently.
Filters
As a business grows, tickets tend to become more numerous, nuanced, and diverse. Categorizing and filtering requests is critical for customer support teams aiming to provide the best possible service.
Filters will allow them to split and sort tickets based on their origin, current SLA level, wait time, and severity of the situation
