That is why it is important to allocate time and resources to Customer Experience Management (CXM), understood as all the strategies and actions that allow optimizing the customer experience with the brand, especially in terms of communication.
It is estimated that 86% of customers are willing to pay more to receive a croatia whatsapp number data 5 million better experience. When you provide unified and omnichannel service , it is possible to offer more consistent and fluid interactions, optimizing the customer experience. This is because you will have centralized information from various instant messaging channels.
So, it doesn't matter if a customer contacts you via WhatsApp, Facebook Messenger or Google Business Messages: by implementing unified support you can view all interactions in one place, giving continuity to the conversation and making the customer feel that the brand really understands them.
In addition, thanks to the possibility of integrating chatbots, you can automate customer service and answer up to 90% of frequently asked questions , as well as improve response times by up to 99% .
