Advantages of IP telephony in the office

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All calls are made via the Internet, so the user pays only for traffic according to the provider's terms, mainly a fixed cost per month. This is much more profitable than paying for long-distance and international calls via PSTN.

Equipment. It is not necessary to purchase special devices to use IP telephony. The software is accessible from a regular computer with a headset. Communication occurs via a regular Ethernet cable, which is already laid in office buildings.

Automation. The user can program routine operations, launch voice menus and bots. They reduce the workload of managers and increase their productivity. Integration with other corporate software eliminates double data exchange and errors caused by the human factor.



VoIP technology is more flexible and scalable. Businesses have the opportunity to choose a minimum tariff for a virtual PBX to serve a small number of clients. As their number grows, it is enough to increase the number of lines by choosing a different tariff and hiring employees. There is no need to order additional equipment and reconnect lines.

Renting a multi-channel number expands functionality. Any number of clients will be able to reach operators or receive a response from automated systems. This reduces the likelihood of losing a customer at this stage.

IP telephony is not limited to voice transmission over the Internet and can be part of omnichannel vp media email list communications: video communication and SMS distribution.

When integrated with CRM and ERP systems, call center operators or sales managers receive comprehensive information about all methods of communication with users and see the history of interaction with them.




Despite the emergence of chatbots, electronic forms and messengers for communication with businesses, consumers continue to use the phone as a way to communicate with a company. At the same time, many, having decided to call, are often already ready to buy a product or order a service.

If you connect IP telephony in the office, your business will receive the following benefits:

When switching to VoIP, companies spend half as much on communications services.

The cost of installing VoIP is lower than the cost of deploying a local PBX.