Multiple Channel Multiple Phase
Posted: Mon Jan 20, 2025 5:41 am
Effective for high customer volumes.
Cons: some text
Customers often feel confused if there is no clear guidance for choosing a path.
It is necessary to ensure that each teller works efficiently to avoid gaps in service time between lines.
This model is a combination of multiple queue lines with multiple service stages. Examples can be found in complex customer service centers, such as large call centers or public service offices.
Benefits: some text
High flexibility to handle different types of customers and service needs.
Allows specialization of services at every stage.
Cons: some text
Requires large investments in list of russian consumer email infrastructure and staff training.
Complex management requires advanced technology systems.
Case Example in Indonesia
Case Study: M/M/2 Queue Model at BNI Bank, Pontianak Branch
One example of a successful queue management system implementation in Indonesia is the M/M/2 model used at Bank BNI Pontianak Branch. In this system, the bank operates two service counters (multi-channel) to serve customers in one process stage (single phase).
Implementation Results:
Wait Time Efficiency:
Before using this system, the average customer wait time was more than 5 minutes. After implementation, the wait time was reduced to an average of 1.05 minutes per customer.
Increased Number of Customers Served:
Cons: some text
Customers often feel confused if there is no clear guidance for choosing a path.
It is necessary to ensure that each teller works efficiently to avoid gaps in service time between lines.
This model is a combination of multiple queue lines with multiple service stages. Examples can be found in complex customer service centers, such as large call centers or public service offices.
Benefits: some text
High flexibility to handle different types of customers and service needs.
Allows specialization of services at every stage.
Cons: some text
Requires large investments in list of russian consumer email infrastructure and staff training.
Complex management requires advanced technology systems.
Case Example in Indonesia
Case Study: M/M/2 Queue Model at BNI Bank, Pontianak Branch
One example of a successful queue management system implementation in Indonesia is the M/M/2 model used at Bank BNI Pontianak Branch. In this system, the bank operates two service counters (multi-channel) to serve customers in one process stage (single phase).
Implementation Results:
Wait Time Efficiency:
Before using this system, the average customer wait time was more than 5 minutes. After implementation, the wait time was reduced to an average of 1.05 minutes per customer.
Increased Number of Customers Served: