9 Best NovoChat Alternatives & Competitors in 2025
Posted: Wed Dec 04, 2024 8:58 am
Shopify businesses commonly use a tool like NovoChat to build chatbots on their website and engage with their visitors.
But if you’re looking for NovoChat alternatives before you make the final decision, your search ends here!
We’ve tried several dozen shared inbox tools and shortlisted the top 9 alternatives for NovoChat that you can consider for your customer support needs.
Before we dive in, let’s learn a bit about NovoChat and what are the features that make it good for ecommerce businesses.
What is NovoChat?
NovoChat is a marketing solution built for e-commerce businesses. It allows you to connect multiple messaging channels — WhatsApp Business, Telegram, Facebook Messenger, and LINE — in a single app.
It provides WhatsApp automation, broadcast oman mobile phone number list messages, a multi-channel inbox, and a multi-channel website widget. It can be integrated with Shopify & EasyStore. They plan to launch segmentation features soon.
Price: There are 4 pricing plans — The Solo plan for $7/month gives you 750 messages per month. The Starter plan for $20 per month gives you 3,000 messages. The Pro plan for $60/month gives you 9000 messages per month and the Business plan for $200/month gives you 40,000 messages per month. The number of features you get also changes with each plan.
You can get a 7-day free trial. No credit card is required.
Pros:
You can create auto-responses, set business hours, and invite multiple agents to your workspace.
It gives you advanced campaign and automation metrics to see the impact your messages are making on your revenue.
You can personalize bulk messages by uploading a CSV. file with a custom message for each individual contact.
With some providers, you’ll have to register a new WhatsApp Business number. But with NovoChat, you can keep your current WhatsApp Business number.
Cons:
Customer support can be tricky to access as they don't have their email or phone clearly displayed anywhere.
Novochat doesn't have integration with many apps except Shopify and EasySend. This can be limiting if you need to transfer data between apps or need to automate workflows.
Top 9 NovoChat alternatives for your business
DelightChat
Interakt
Respond
WATI
Kapture CRM
Zoko
Callbell
Yellow AI
Verloop
DelightChat: Manage WhatsApp Support + Marketing
A better option to NovoChat is a platform that supports omnichannel support inbox, WhatsApp broadcasts and automated messages that's affordable. Let’s look at some of the Novochat alternatives.
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Interakt
Interakt is one of the most affordable official WhatsApp Business solution providers (BSP) on the list.
It offers a shared inbox for WhatsApp so your entire team can get online to assist with customer support. It also supports automated order notifications to users and good contact management on your admin dashboard.
Pricing:
INR 999/month or $15/month for unlimited logins
Pros:
Very affordable pricing compared to other providers
Shared team inbox and a live chat widget that directly connects customers over WhatsApp
Supports automated message templates and canned responses
Integrates with Shopify and Woocommerce to pull order details and display it on the chat screen
Cons:
Lack of support for other channels can be a deal breaker
If you are looking for alternatives to Interakt, checkout this post.
Respond
Respond.io is a web-based messaging platform that connects customers from any channel to multiple teams — marketing, sales, support & engineering. The company is based in Hong Kong.
Pricing: They have a forever-free plan that allows you to send messages to up to 100 contacts and send 4 broadcasts per month and gives all the basic features. You can choose this when evaluating if this platform works for you or not. Paid plan starts from $29 a month (Pro). If you need advanced features & analytics for multi-team workflows you can choose Business Plan that starts from $79 per month. The highest plan is 399/month for enterprise clients.
Pros:
It's easy to use, & has a user-friendly interface.
Customer support is fast and responsive.
You can create customer profiles with all messaging, web chat, SMS, and email interactions merged into a single place. This helps save the full context of a customer, irrespective of their mode of communication every time they messaged you.
Respond.io has easy automation like tagging, assigning or auto-responding to messages.
Cons:
The tools is aimed at enterprise clients so pricing can be a pinch in the pocket.
When prospects are added twice, it doesn't recognize them as duplicates. This can lead to loss of context and reporting issues.
The number of features provided has led to complexity of the system. This can be a bit overwhelming if all you want to do is stay connected to your audience via a few channels.
Read on: Learn about the best Respond.io alternatives for your business.
WATI
WATI is a WhatsApp Business Solutions Provider (BSP) and customer support tool owned by Clare.ai.
Customers can apply for the WhatsApp Business API through them and use their shared inbox tool for customer support.
It also offers a no-code chatbot builder to automate customer responses and to create conversation flows.
Built for B2C businesses of all sizes, WATI is a great customer support tool if you only need to respond to customers on WhatsApp.
Pricing:
$40/month billed yearly for 5 agents. No free trial.
Pros:
Minimal initial setup: After getting access to the WhatsApp API, the support team handles the complete integration
Great support: The support team assists in each step of the onboarding process
Team structure management: You can create team structures within WATI with its team and user management features
Chatbots and conversation flows: Create chatbots and conversation flows to speed up responses to common questions and offer solutions instantaneously
Cons:
Works only with WhatsApp: If you support customers on any other platform, you’d still need to purchase an additional CRM tool.
Default chatbot is basic: It responds based on keywords and cannot continue conversations. For the flow builder, you need to pay an additional $49 monthly fee
If you are looking for WATI alternatives, we've listed 10 of them in this post.
Kapture CRM
Kapture CRM is a tool for customer service & sales teams to help them keep in touch with customers & resolve their queries. Main features include auto assigning tickets, chat history, call recording, custom permissions, and an analytic dashboard. It also provides a self-service portal & AI-based chat.
Pricing:
Cheapest pricing plan is $35 per user/month & has limited features. The second plan is for $50 per user/month and gives you features like custom API, reports, chats, and 24/7 support. The Enterprise plan starts from $90 per user/month.
Kapture CRM offers a 30-day free trial. No credit card is required.
Pros:
There's a 24/7 support team to help you get unstuck and overcome any issues you might be facing.
You can create custom reports and configure your analytics dashboard to show the metrics that matter to you.
You can integrate the tool with your logistics partners to see the product status (in transit/delivered) without leaving the Kapture CRM tool.
Cons:
It can get pretty expensive for small and medium-sized companies that don't need complicated features.
The UI/UX is not very intuitive making the tool difficult to use without demos.
It lacks chat templates and workflow templates that would be useful to get started.
Zoko
Zoko is a shared WhatsApp inbox that lets you share your WhatsApp Business number with your entire team. With Zoko, you receive fairly basic functionality but if that’s all the features you need to get your customer support going, it might be the best fit for you.
Pricing:
$34.99/month plus per conversation charge.
Pros:
Pricing structure is affordable if you stay within their conversation limits
Supports in-chat buttons with easy configuration
Customer support messages can be assigned to other team members depending on the type of query
Can create WhatsApp chatbots where users can respond to bot messages with specific numbers of keywords to get the desired information
Cons:
Very basic in terms of functionality as it focuses completely on WhatsApp
No integrations are available with other tools that you may need for your business
Costs can go higher if you have too many back-and-forth messages with your customers
Read on: Learn about the best Zoko alternatives for your business.
Callbell
Callbell is a web-based solution that helps businesses manage multiple communication channels, such as Facebook Messenger, Instagram, Telegram, and WhatsApp all in a single platform. It also provides a website widget that allows your customers to choose their preferred messaging app to communicate with your business. It also has a mobile app (
But if you’re looking for NovoChat alternatives before you make the final decision, your search ends here!
We’ve tried several dozen shared inbox tools and shortlisted the top 9 alternatives for NovoChat that you can consider for your customer support needs.
Before we dive in, let’s learn a bit about NovoChat and what are the features that make it good for ecommerce businesses.
What is NovoChat?
NovoChat is a marketing solution built for e-commerce businesses. It allows you to connect multiple messaging channels — WhatsApp Business, Telegram, Facebook Messenger, and LINE — in a single app.
It provides WhatsApp automation, broadcast oman mobile phone number list messages, a multi-channel inbox, and a multi-channel website widget. It can be integrated with Shopify & EasyStore. They plan to launch segmentation features soon.
Price: There are 4 pricing plans — The Solo plan for $7/month gives you 750 messages per month. The Starter plan for $20 per month gives you 3,000 messages. The Pro plan for $60/month gives you 9000 messages per month and the Business plan for $200/month gives you 40,000 messages per month. The number of features you get also changes with each plan.
You can get a 7-day free trial. No credit card is required.
Pros:
You can create auto-responses, set business hours, and invite multiple agents to your workspace.
It gives you advanced campaign and automation metrics to see the impact your messages are making on your revenue.
You can personalize bulk messages by uploading a CSV. file with a custom message for each individual contact.
With some providers, you’ll have to register a new WhatsApp Business number. But with NovoChat, you can keep your current WhatsApp Business number.
Cons:
Customer support can be tricky to access as they don't have their email or phone clearly displayed anywhere.
Novochat doesn't have integration with many apps except Shopify and EasySend. This can be limiting if you need to transfer data between apps or need to automate workflows.
Top 9 NovoChat alternatives for your business
DelightChat
Interakt
Respond
WATI
Kapture CRM
Zoko
Callbell
Yellow AI
Verloop
DelightChat: Manage WhatsApp Support + Marketing
A better option to NovoChat is a platform that supports omnichannel support inbox, WhatsApp broadcasts and automated messages that's affordable. Let’s look at some of the Novochat alternatives.
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Interakt
Interakt is one of the most affordable official WhatsApp Business solution providers (BSP) on the list.
It offers a shared inbox for WhatsApp so your entire team can get online to assist with customer support. It also supports automated order notifications to users and good contact management on your admin dashboard.
Pricing:
INR 999/month or $15/month for unlimited logins
Pros:
Very affordable pricing compared to other providers
Shared team inbox and a live chat widget that directly connects customers over WhatsApp
Supports automated message templates and canned responses
Integrates with Shopify and Woocommerce to pull order details and display it on the chat screen
Cons:
Lack of support for other channels can be a deal breaker
If you are looking for alternatives to Interakt, checkout this post.
Respond
Respond.io is a web-based messaging platform that connects customers from any channel to multiple teams — marketing, sales, support & engineering. The company is based in Hong Kong.
Pricing: They have a forever-free plan that allows you to send messages to up to 100 contacts and send 4 broadcasts per month and gives all the basic features. You can choose this when evaluating if this platform works for you or not. Paid plan starts from $29 a month (Pro). If you need advanced features & analytics for multi-team workflows you can choose Business Plan that starts from $79 per month. The highest plan is 399/month for enterprise clients.
Pros:
It's easy to use, & has a user-friendly interface.
Customer support is fast and responsive.
You can create customer profiles with all messaging, web chat, SMS, and email interactions merged into a single place. This helps save the full context of a customer, irrespective of their mode of communication every time they messaged you.
Respond.io has easy automation like tagging, assigning or auto-responding to messages.
Cons:
The tools is aimed at enterprise clients so pricing can be a pinch in the pocket.
When prospects are added twice, it doesn't recognize them as duplicates. This can lead to loss of context and reporting issues.
The number of features provided has led to complexity of the system. This can be a bit overwhelming if all you want to do is stay connected to your audience via a few channels.
Read on: Learn about the best Respond.io alternatives for your business.
WATI
WATI is a WhatsApp Business Solutions Provider (BSP) and customer support tool owned by Clare.ai.
Customers can apply for the WhatsApp Business API through them and use their shared inbox tool for customer support.
It also offers a no-code chatbot builder to automate customer responses and to create conversation flows.
Built for B2C businesses of all sizes, WATI is a great customer support tool if you only need to respond to customers on WhatsApp.
Pricing:
$40/month billed yearly for 5 agents. No free trial.
Pros:
Minimal initial setup: After getting access to the WhatsApp API, the support team handles the complete integration
Great support: The support team assists in each step of the onboarding process
Team structure management: You can create team structures within WATI with its team and user management features
Chatbots and conversation flows: Create chatbots and conversation flows to speed up responses to common questions and offer solutions instantaneously
Cons:
Works only with WhatsApp: If you support customers on any other platform, you’d still need to purchase an additional CRM tool.
Default chatbot is basic: It responds based on keywords and cannot continue conversations. For the flow builder, you need to pay an additional $49 monthly fee
If you are looking for WATI alternatives, we've listed 10 of them in this post.
Kapture CRM
Kapture CRM is a tool for customer service & sales teams to help them keep in touch with customers & resolve their queries. Main features include auto assigning tickets, chat history, call recording, custom permissions, and an analytic dashboard. It also provides a self-service portal & AI-based chat.
Pricing:
Cheapest pricing plan is $35 per user/month & has limited features. The second plan is for $50 per user/month and gives you features like custom API, reports, chats, and 24/7 support. The Enterprise plan starts from $90 per user/month.
Kapture CRM offers a 30-day free trial. No credit card is required.
Pros:
There's a 24/7 support team to help you get unstuck and overcome any issues you might be facing.
You can create custom reports and configure your analytics dashboard to show the metrics that matter to you.
You can integrate the tool with your logistics partners to see the product status (in transit/delivered) without leaving the Kapture CRM tool.
Cons:
It can get pretty expensive for small and medium-sized companies that don't need complicated features.
The UI/UX is not very intuitive making the tool difficult to use without demos.
It lacks chat templates and workflow templates that would be useful to get started.
Zoko
Zoko is a shared WhatsApp inbox that lets you share your WhatsApp Business number with your entire team. With Zoko, you receive fairly basic functionality but if that’s all the features you need to get your customer support going, it might be the best fit for you.
Pricing:
$34.99/month plus per conversation charge.
Pros:
Pricing structure is affordable if you stay within their conversation limits
Supports in-chat buttons with easy configuration
Customer support messages can be assigned to other team members depending on the type of query
Can create WhatsApp chatbots where users can respond to bot messages with specific numbers of keywords to get the desired information
Cons:
Very basic in terms of functionality as it focuses completely on WhatsApp
No integrations are available with other tools that you may need for your business
Costs can go higher if you have too many back-and-forth messages with your customers
Read on: Learn about the best Zoko alternatives for your business.
Callbell
Callbell is a web-based solution that helps businesses manage multiple communication channels, such as Facebook Messenger, Instagram, Telegram, and WhatsApp all in a single platform. It also provides a website widget that allows your customers to choose their preferred messaging app to communicate with your business. It also has a mobile app (