They began to connect to calls only
Posted: Sun Jan 19, 2025 6:53 am
However, it is impossible to take everything into account. Therefore, at any point in the dialogue, the client can ask to transfer the conversation to the manager, who will immediately pick up the conversation. In the same way, the Voice Robot began to accept incoming calls. As soon as the company receives a call, the robot answers it, retrieves information about the client from the CRM and answers questions. It can independently schedule a client for an appointment, reschedule the date, answer a question about the time and dates of doctors' work, remind them of appointments, send a medical history, suggest a route map and help with many other issues. In doing so, it uses all the data about the client that is in the database: it addresses by name, takes into account the prescribed procedures and specialists.
In addition, we configured the robot so that lithuania whatsapp number data 5 million it would make regular mass calls to different customer segments with promotional offers and marketing surveys. In this case, the work was built on the same principle: we created dialogue scenarios with template phrases and response options. Another advantage of connecting the robot to mass calls was that it significantly saves the call center's time. The robot makes up to 100 calls at a time without getting tired, without getting irritated, without dragging out the dialogue and without changing friendly responses even to angry subscribers. Thus, after connecting the robot, the work of the call center changed fundamentally. Now specialists did not have to waste time on routine calls. in difficult cases and in dialogues with VIP clients.
The number of employees was reduced, their work became more diverse, and fatigue from routine was reduced. As a result, work efficiency increased and staff turnover decreased. Results In the 6 months since the implementation of the Voice Robot, the number of call center employees has decreased fivefold, while the department's efficiency has increased 4.5 times. Calls have become faster, the number of missed calls and cases when it was not possible to reach the client has decreased. Cases when the manager forgot to warn the doctor about the appointment rescheduling have been reduced to zero. Due to consistently polite and accurate answers, customer loyalty has increased, and it has been possible to increase the average bill.According to research by HeadHunter analysts, out of more than four thousand applicants with whom an interview was arranged, 40% do not show up for the meeting without warning.
In addition, we configured the robot so that lithuania whatsapp number data 5 million it would make regular mass calls to different customer segments with promotional offers and marketing surveys. In this case, the work was built on the same principle: we created dialogue scenarios with template phrases and response options. Another advantage of connecting the robot to mass calls was that it significantly saves the call center's time. The robot makes up to 100 calls at a time without getting tired, without getting irritated, without dragging out the dialogue and without changing friendly responses even to angry subscribers. Thus, after connecting the robot, the work of the call center changed fundamentally. Now specialists did not have to waste time on routine calls. in difficult cases and in dialogues with VIP clients.
The number of employees was reduced, their work became more diverse, and fatigue from routine was reduced. As a result, work efficiency increased and staff turnover decreased. Results In the 6 months since the implementation of the Voice Robot, the number of call center employees has decreased fivefold, while the department's efficiency has increased 4.5 times. Calls have become faster, the number of missed calls and cases when it was not possible to reach the client has decreased. Cases when the manager forgot to warn the doctor about the appointment rescheduling have been reduced to zero. Due to consistently polite and accurate answers, customer loyalty has increased, and it has been possible to increase the average bill.According to research by HeadHunter analysts, out of more than four thousand applicants with whom an interview was arranged, 40% do not show up for the meeting without warning.