Are you struggling to keep up with support tickets? Do you need a better way to organize customer interactions and visitor questions? Suppose you have customers who need support often or an overloaded customer service team that needs help. In that case, it may be time to integrate a sophisticated customer service software solution — like HubSpot's Service Hub.
According to The State of Customer Service in 2022 report, only 50% of list of belarus consumer email companies offer the most basic CRM features, like a help desk, knowledge base, and shared email capabilities.
And while 88% of companies say customer expectations are higher than ever, only 60% of companies see customer service as an opportunity for growth.
Yet Microsoft's Global State of Customer Service report found that 94% of U.S. customers say customer service directly impacts their purchase decisions and brand loyalty. And 63% will sever a brand relationship after experiencing poor customer support.
You can increase trust and reduce churn when you rise to the challenge and provide high-quality customer support. But without the right tools, your team can't provide timely, accurate, and data-based support.
In this article, we will cover how key features of Service Hub can help you meet the challenge of customer support while increasing collaboration and reducing workloads for your team.
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