For example, when buying a washing machine
Posted: Sun Jan 19, 2025 4:57 am
The seller may offer help with installation, training on how to use it, or additional services. , sellers often offer installation and setup services. Common mistakes Sales mistakes can be related to the wrong approach to the client, insufficient preparation, inability to identify a person’s needs (i.e. low manager qualifications), or incorrect handling of objections. Also among the common mistakes of sellers we can highlight: Imposing a product or service on a person without taking into account his needs To successfully close a deal, you need to take into account the personal wishes of the consumer.
A person who came to buy an electric kettle is unlikely to need a regular one. Lack of knowledge of the product, the seller does not provide full information to the buyer When contacting a consultant, the uk b2b leads buyer wants to receive reliable answers. If the manager says that the product meets certain properties, and then does not find them, then the closed transaction can be cancelled by a return. Therefore, before starting sales, you need to study what you are selling. Incorrect choice of communication channel with the client For example, the manager used email instead of calling.
To ensure effective communication with the client, it is better to directly clarify during the introduction which method of communication the buyer prefers. Failure to comply with ethical principles For example, a manager uses aggressive sales methods, threats or manipulation. To avoid such a problem, it is better to send managers for preliminary training in competent communication with clients. Insufficient work with the client base after implementation This leads to a decrease in the number of repeat sales. To increase repeat requests, you need to continue working with the client, not brush off his problems, talk about the products that may be needed when working with the purchased product.
A person who came to buy an electric kettle is unlikely to need a regular one. Lack of knowledge of the product, the seller does not provide full information to the buyer When contacting a consultant, the uk b2b leads buyer wants to receive reliable answers. If the manager says that the product meets certain properties, and then does not find them, then the closed transaction can be cancelled by a return. Therefore, before starting sales, you need to study what you are selling. Incorrect choice of communication channel with the client For example, the manager used email instead of calling.
To ensure effective communication with the client, it is better to directly clarify during the introduction which method of communication the buyer prefers. Failure to comply with ethical principles For example, a manager uses aggressive sales methods, threats or manipulation. To avoid such a problem, it is better to send managers for preliminary training in competent communication with clients. Insufficient work with the client base after implementation This leads to a decrease in the number of repeat sales. To increase repeat requests, you need to continue working with the client, not brush off his problems, talk about the products that may be needed when working with the purchased product.