What are the 5 most valuable technologies for Customer Service
Posted: Wed Jan 15, 2025 8:01 am
Fortunately, the highly demanding situation brought about by iran whatsapp data technology itself (through the Internet and the digitalisation of many everyday processes) can also be adequately addressed thanks to new tools and applications. This is why Customer Service departments must implement, as soon as possible and in the most efficient way possible, all the technical advances that allow them to improve the experience of their users .
In this sense, the 5 most valuable technologies for Customer Service have recently been revealed . So, are you ready to learn about them?
Following this work, Lauren Villeneuve , Senior Advisory Director in Gartner’s Customer Service and Support practice, explained that “today the most impactful technologies in customer service are those that help agents and employees deliver low-effort, enhanced-value experiences in the live channel . ”
They are therefore technological solutions of great importance for companies to be able to properly manage and solve customer transactional problems through automation , so that employees can concentrate on performing more demanding tasks and, therefore, on resolving more complex issues as well.
The 5 most relevant technologies for Customer Service
Gartner 's survey found that the top 5 technologies currently most valuable for customer service and support are case management systems (83% of respondents) , internal collaboration tools (82%) , cloud-based contact center systems (79%) , knowledge management systems (78%) and customer analytics dashboards (78%).
In this sense, the 5 most valuable technologies for Customer Service have recently been revealed . So, are you ready to learn about them?
Following this work, Lauren Villeneuve , Senior Advisory Director in Gartner’s Customer Service and Support practice, explained that “today the most impactful technologies in customer service are those that help agents and employees deliver low-effort, enhanced-value experiences in the live channel . ”
They are therefore technological solutions of great importance for companies to be able to properly manage and solve customer transactional problems through automation , so that employees can concentrate on performing more demanding tasks and, therefore, on resolving more complex issues as well.
The 5 most relevant technologies for Customer Service
Gartner 's survey found that the top 5 technologies currently most valuable for customer service and support are case management systems (83% of respondents) , internal collaboration tools (82%) , cloud-based contact center systems (79%) , knowledge management systems (78%) and customer analytics dashboards (78%).