What is Total Experience and how is it different from Customer Experience

[chameli]

Customer Experience is currently at the heart of many companies' strategies . But for them to be able israel whatsapp data to offer the service their users expect, they must also understand the concept of 'experience' as a sum of factors . And just as cooking a tasty dish requires quality ingredients, in this case, and for everything to flow, each of the parts involved must also be integrated and developed optimally.
As this Anglo-Saxon term suggests, Total Experience (TE) defines the Total Experience , a recent term that companies have been developing in recent years in their search for formulas to optimize and make their businesses profitable.

Its premise is that Customer Experience ( CX) cannot be separated from Employee Experience (EX) . It is a concept that has emerged from the consulting firm Gartner as a result of the current context, where companies are carrying out digital transformation processes and reformulating their approaches after the COVID-19 pandemic.
By caring about the well-being of our employees and developing policies to make them feel heard , our company achieves more satisfied employees, more productive employees and a lower employee turnover rate . In this way, training employees is more cost-effective and the greater retention capacity allows for cost savings.

Create a good working environment
Teamwork is also reinforced because the company strives to create an optimal work environment where aspects such as equality, mutual respect, communication, assertiveness and empathy promote internal communication and both professional and human development.

Customers trust our company more
If employees feel good about their work, they increase their performance and can better serve our prospects and customers. This translates into better consumer experiences and increased trust in our brand .

Meeting point between employees and customers
By helping our employees get to know our customers better , they can more easily provide them with the answers and solutions they need. The result is that their interactions are simpler and more productive for both parties , as they can “tune in” and understand each other much better.