Guide: How to use WhatsApp Business with Multiple Users in 2025
Posted: Wed Dec 04, 2024 7:01 am
Be it customers, leads or the hottest target accounts, everyone wants businesses to respond instantly. And instant messaging apps like WhatsApp have made that possible for us. You and I have no contest on the fact that WhatsApp and other instant messaging apps have come as a boon to us businesses - small and large.
The shift from forms, email resolutions and telecalling to WhatsApp has been rapid and not likely to stop. After all, the ease of communication that WhatsApp provides is unlike any other.
Well, except for one limitation - using one belgium mobile phone number list
WhatsApp on multiple devices.
Types of WhatsApp Business Accounts
Why Use Multiple Devices for WhatsApp Business?
Can you use one WhatsApp business on multiple devices?
How to use WhatsApp on two phones?
How to use WhatsApp business for multiple users?
Frequently Asked Questions
3 Benefits of using a WhatsApp Team Inbox for Multiple Users
Types of WhatsApp Business Accounts
WhatsApp offers two main account types for businesses - the WhatsApp Business App and the WhatsApp Business API. Understanding the differences between these accounts can help you choose the right option based on your business needs and resources.
WhatsApp Business App
The WhatsApp Business App provides a simple solution for small and medium-sized businesses. Key features include:
Business Profile: Create a profile with details like address, hours, and contact info
Quick Replies: Use templated messages to answer FAQs
Labels: Organize and categorize chats
The Business App is easy to set up without needing developer resources. It's designed for smaller businesses looking for basic tools to manage conversations and create a presence on WhatsApp.
WhatsApp Business API
For larger enterprises, the WhatsApp Business API unlocks more advanced capabilities including:
Automated Responses: Bots can handle queries during off-hours
High Volume Messaging: Handles massive volumes of conversations
Integration: Connects with CRM and other systems
The API requires more technical setup but provides sophisticated messaging tools and deep integrations tailored for complex business needs.
Why Use Multiple Devices for WhatsApp Business?
Using multiple devices for WhatsApp Business can really streamline customer service and communication for companies. Let's go over the main advantages, looking at how it improves efficiency, customer service, and teamwork.
Increased Efficiency
Multiple devices make your operations way more efficient. You can:
Quickly access chats and settings from different devices, saving time.
Allow team members to handle conversations simultaneously, reducing workload.
Use automation tools to handle common queries to further reduce what agents need to handle.
Improved Customer Service
Customer service quality goes up a ton with multiple devices. You can:
Provide instant responses by distributing chats across devices.
Have 24/7 availability with someone always there to respond.
Offer more personalized service by integrating your CRM.
Team Collaboration
Collaboration gets simpler when your team can access WhatsApp Business from their devices. They can:
Get real-time updates on conversations to respond faster.
Assign specific chats based on expertise.
Easily track performance in terms of response time and satisfaction.
Let's now answer the pressing question - can you even use WhatsApp on more than one devices in 2023?
Can you use one WhatsApp business on multiple devices?
Absolutely! You can use one WhatsApp business on multiple devices.
According to WhatsApp, you can link up to four devices and a mobile phone using one WhatsApp account. This is possible only if you have a WhatsApp Business account.
If you are a small business, you might think, “Yeah. One WhatsApp, 4 linked devices are good enough for me”. On the other hand, if you are a medium to large business, five simultaneous logins is not enough. You need more.
Also, when you try to open WhatsApp web on more than one browser tab, you get an error message that looks something like this.
Not to forget, the default feature of WhatsApp’s one account, multiple devices comes with other shortfalls. Some of the features that are currently not supported are:
Creating & viewing broadcast lists
Viewing live location on linked devices
Deleting chats if the primary device is an iPhone
There are hacks available to avoid the default WhatsApp one account, limited devices feature. But those hacks come with risks. WhatsApp can ban your account if you use these hacks.
You’ve built that customer base with your blood, sweat and maybe tears. Can you imagine having to go through all that again from scratch? Brrrr. The shivers!
Not to forget, using the hacks even if one WhatsApp can be used by multiple users, there would be no way to keep a track of which agent responded to a message and whose responsibility it is to follow up or if the follow ups have been done on time.
On the other hand, a shared WhatsApp inbox helps you to assign tickets to respected agents and streamlines the ticket resolution process from start to finish.
Is there a way around all of this? Read on to find out.
How to use WhatsApp on two phones?
While you can link up to 4 additional devices using one WhatsApp account, WhatsApp does not allow the use of one WhatsApp on two phones.
According to WhatsApp, even if you own a dual sim phone, you have to choose only one number with which you wish to use the WhatsApp application.
Hacks around this are available, but so are the risks of getting your WhatsApp account banned.
How to use WhatsApp business for multiple users?
There is another way, which is to use WhatsApp business API for multiple users. Many businesses are already doing it and successfully managing customer support on WhatsApp.
Certain tools like DelightChat build on top of the WhatsApp business API and allow you to access one WhatsApp number across multiple users.
With the help of DelightChat, you can also connect your other communication channels like Instagram, Facebook, Twitter as well as WhatsApp and view them all on a single dashboard.
The best part? Unlimited number of users can access the dashboard and customer chats at the same time. This way, you do not have to worry about account ban, limit on number of users or a messy chatbox management.
In just 3 steps, you can set up a shared WhatsApp inbox for your team. Here’s how:
1. Get WhatsApp API
The first step to use one WhatsApp for multiple users is to get access to the WhatsApp Business API. WhatsApp Business API triumphs over a regular WhatsApp account with benefits best suited for businesses.
The current pricing for WhatsApp API is based on per conversation basis as opposed to the earlier pricing model of per notification basis.
An easy and fool-proof way to get access to WhatsApp Business API is through tools such as DelightChat. These tools provide easy integration along with many other added features.
Sign up today to get WhatsApp API access.
2. Setup WhatsApp Shared Inbox
Once you are done with getting the WhatsApp Business API access, it is time to complete the shared inbox integration on DelightChat.
Why DelightChat? Because it helps you integrate WhatsApp, Instagram, Facebook and even your Shopify onto a single dashboard. So, each time you get a message on any of these platforms, all you need to do is open DelightChat.
It can also be shared with unlimited users. Your support team can leave notes, tag team members on support tickets, create follow-up reminders and more.
This makes your customer support and internal collaborations easy, quick and super-efficient!
To complete the setup, you can follow the instructions for WhatsApp Business API for multiple users.
Now, all that is left is team onboarding.
3. Onboard your team
The shift from forms, email resolutions and telecalling to WhatsApp has been rapid and not likely to stop. After all, the ease of communication that WhatsApp provides is unlike any other.
Well, except for one limitation - using one belgium mobile phone number list
WhatsApp on multiple devices.
Types of WhatsApp Business Accounts
Why Use Multiple Devices for WhatsApp Business?
Can you use one WhatsApp business on multiple devices?
How to use WhatsApp on two phones?
How to use WhatsApp business for multiple users?
Frequently Asked Questions
3 Benefits of using a WhatsApp Team Inbox for Multiple Users
Types of WhatsApp Business Accounts
WhatsApp offers two main account types for businesses - the WhatsApp Business App and the WhatsApp Business API. Understanding the differences between these accounts can help you choose the right option based on your business needs and resources.
WhatsApp Business App
The WhatsApp Business App provides a simple solution for small and medium-sized businesses. Key features include:
Business Profile: Create a profile with details like address, hours, and contact info
Quick Replies: Use templated messages to answer FAQs
Labels: Organize and categorize chats
The Business App is easy to set up without needing developer resources. It's designed for smaller businesses looking for basic tools to manage conversations and create a presence on WhatsApp.
WhatsApp Business API
For larger enterprises, the WhatsApp Business API unlocks more advanced capabilities including:
Automated Responses: Bots can handle queries during off-hours
High Volume Messaging: Handles massive volumes of conversations
Integration: Connects with CRM and other systems
The API requires more technical setup but provides sophisticated messaging tools and deep integrations tailored for complex business needs.
Why Use Multiple Devices for WhatsApp Business?
Using multiple devices for WhatsApp Business can really streamline customer service and communication for companies. Let's go over the main advantages, looking at how it improves efficiency, customer service, and teamwork.
Increased Efficiency
Multiple devices make your operations way more efficient. You can:
Quickly access chats and settings from different devices, saving time.
Allow team members to handle conversations simultaneously, reducing workload.
Use automation tools to handle common queries to further reduce what agents need to handle.
Improved Customer Service
Customer service quality goes up a ton with multiple devices. You can:
Provide instant responses by distributing chats across devices.
Have 24/7 availability with someone always there to respond.
Offer more personalized service by integrating your CRM.
Team Collaboration
Collaboration gets simpler when your team can access WhatsApp Business from their devices. They can:
Get real-time updates on conversations to respond faster.
Assign specific chats based on expertise.
Easily track performance in terms of response time and satisfaction.
Let's now answer the pressing question - can you even use WhatsApp on more than one devices in 2023?
Can you use one WhatsApp business on multiple devices?
Absolutely! You can use one WhatsApp business on multiple devices.
According to WhatsApp, you can link up to four devices and a mobile phone using one WhatsApp account. This is possible only if you have a WhatsApp Business account.
If you are a small business, you might think, “Yeah. One WhatsApp, 4 linked devices are good enough for me”. On the other hand, if you are a medium to large business, five simultaneous logins is not enough. You need more.
Also, when you try to open WhatsApp web on more than one browser tab, you get an error message that looks something like this.
Not to forget, the default feature of WhatsApp’s one account, multiple devices comes with other shortfalls. Some of the features that are currently not supported are:
Creating & viewing broadcast lists
Viewing live location on linked devices
Deleting chats if the primary device is an iPhone
There are hacks available to avoid the default WhatsApp one account, limited devices feature. But those hacks come with risks. WhatsApp can ban your account if you use these hacks.
You’ve built that customer base with your blood, sweat and maybe tears. Can you imagine having to go through all that again from scratch? Brrrr. The shivers!
Not to forget, using the hacks even if one WhatsApp can be used by multiple users, there would be no way to keep a track of which agent responded to a message and whose responsibility it is to follow up or if the follow ups have been done on time.
On the other hand, a shared WhatsApp inbox helps you to assign tickets to respected agents and streamlines the ticket resolution process from start to finish.
Is there a way around all of this? Read on to find out.
How to use WhatsApp on two phones?
While you can link up to 4 additional devices using one WhatsApp account, WhatsApp does not allow the use of one WhatsApp on two phones.
According to WhatsApp, even if you own a dual sim phone, you have to choose only one number with which you wish to use the WhatsApp application.
Hacks around this are available, but so are the risks of getting your WhatsApp account banned.
How to use WhatsApp business for multiple users?
There is another way, which is to use WhatsApp business API for multiple users. Many businesses are already doing it and successfully managing customer support on WhatsApp.
Certain tools like DelightChat build on top of the WhatsApp business API and allow you to access one WhatsApp number across multiple users.
With the help of DelightChat, you can also connect your other communication channels like Instagram, Facebook, Twitter as well as WhatsApp and view them all on a single dashboard.
The best part? Unlimited number of users can access the dashboard and customer chats at the same time. This way, you do not have to worry about account ban, limit on number of users or a messy chatbox management.
In just 3 steps, you can set up a shared WhatsApp inbox for your team. Here’s how:
1. Get WhatsApp API
The first step to use one WhatsApp for multiple users is to get access to the WhatsApp Business API. WhatsApp Business API triumphs over a regular WhatsApp account with benefits best suited for businesses.
The current pricing for WhatsApp API is based on per conversation basis as opposed to the earlier pricing model of per notification basis.
An easy and fool-proof way to get access to WhatsApp Business API is through tools such as DelightChat. These tools provide easy integration along with many other added features.
Sign up today to get WhatsApp API access.
2. Setup WhatsApp Shared Inbox
Once you are done with getting the WhatsApp Business API access, it is time to complete the shared inbox integration on DelightChat.
Why DelightChat? Because it helps you integrate WhatsApp, Instagram, Facebook and even your Shopify onto a single dashboard. So, each time you get a message on any of these platforms, all you need to do is open DelightChat.
It can also be shared with unlimited users. Your support team can leave notes, tag team members on support tickets, create follow-up reminders and more.
This makes your customer support and internal collaborations easy, quick and super-efficient!
To complete the setup, you can follow the instructions for WhatsApp Business API for multiple users.
Now, all that is left is team onboarding.
3. Onboard your team