Recently, another WhatsApp update appeared, in which there was mention of a beta test for the new WhatsApp feature. This possibility concerned WhatsApp web on 4 screens . This means that all WhatsApp users will be able to open their account on 4 different devices but only in web mode. This type of feature has its advantages, but also many disadvantages if you want to use it for work. The main advantage is that you can open your account on 4 different devices, each working independently. This means that if you reply to a conversation on one of the devices, it is not updated on the others. This is a huge disadvantage if you want to use this feature for customer service or sales . However, two questions arise first. What is WhatsApp web on 4 screens? We are referring to the new WhatsApp feature that allows you to open your account on up to 5 devices at once (1 mobile phone and 4 WhatsApp web screens).
This feature is still in beta and is being tested by millions of users around the world. It should be noted that it only works for personal use, because if you want to serve customers or sell through WhatsApp, the feature has several drawbacks in terms of tools and features suitable for this type of work. Regarding the second question. What is WhatsApp Multi Agent? It is the use of WhatsApp API to serve customers in an organized, easy and efficient way by connecting a BSP and WhatsApp for your business. This type of integration croatia telegram database works differently from WhatsApp web, as it comes with a number of very interesting features, such as the ability to verify your business on WhatsApp, connect more than 4 agents in a single WhatsApp account, have metrics of your business, agents and receive messages, bots or automatic routing and many other advantages that this type of integration brings and we will clarify and describe them next.
Finally, we must clarify that the integration of WhatsApp Multi Agent is done through the WhatsApp API and a WhatsApp BSP, as mentioned above. Activation usually takes a day or two and cannot be done by the user individually. What are the differences between WhatsApp web on 4 screens and WhatsApp Multi Agent? What are the differences between WhatsApp web on 4 screens and WhatsApp Multi Agent? Each version of these two types of functionality has its own advantages and disadvantages. Next, we will describe them one by one so that you can decide which of them is the best choice for your business. WhatsApp web on 4 screens 1) You can open your WhatsApp account on up to 4 additional web screens, including on your smartphone. 2) Each device is independent, meaning conversations are not updated in real time on each device. 3) You will not have any settings for the messages you send. 4) You can't know which device is answering each conversation.
Conversations are lost and unread on devices from which you do not reply or view a specific conversation. 6) Sometimes the app closes and you have to log in again. 7) Not optimized for customer service or sales teams. WhatsApp Multi-agent 1) You can open your WhatsApp Business account on more than 4 devices at the same time. 2) All agents can have their own account in the same WhatsApp and see each response in real time. 3) You can assign conversations to different agents and monitor their performance. 4) Ability to control what each agent writes and to whom in the platform, where everything is recorded. 5) The application is present on both your mobile phone and your PC. 6) You have the option to reply to messages from other social networks besides WhatsApp. 7) Perfectly developed and optimized for business, customer service, sales and call center.
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