The operation of the WhatsApp Business API message templates is very simple. Before explaining this, it is very important to understand that WhatsApp has a communication rule for businesses that we will explain below: WhatsApp does not allow businesses to talk freely with their customers, this is to avoid spamming from businesses to customers. That is why there are message templates. In short, these templates allow a business to start a WhatsApp conversation with its customer, it should be noted that the template must be pre-approved by WhatsApp. The operation is simple and there are some use cases that we will explain to you so that you can better understand how these models work: 1) When the company wants to communicate with the customer.
If a company wants to communicate with a customer and intends to write the first message. It must use a WhatsApp Business API template to open the conversation. Once this template is sent, from the moment the customer responds to it, the company can freely write the messages it wants to this customer. 2) When the customer communicates first, but 24 hours have passed since their last message. In this second case, it is the customer who writes first. In this case, the company can still write freely, but only after 24 hours have passed since the customer's last message. If the company wants to write again, it must send a message template to reopen the conversation.
17 WhatsApp Business API Templates Below are 17 templates to use in WhatsApp Business API. These templates are editable, but please note that not all templates are accepted and approved by WhatsApp, so you should be careful when editing them. Note that for all these templates we will have a mutable variable. This means that inside this bosnia and herzegovina telegram database variable we can write whatever we want depending on the use case. Support models a) Simple and user-friendly Hello {{1}}, thank you very much for contacting us! Let me know your question or problem and we will respond immediately. Best regards! b) Formal and concise Hello {{1}}, thank you for contacting us.
We know that your time is very valuable, for this reason we want to give you the best and fastest attention, how can we help you? Sales models a) on an order. Hello, we are writing to you regarding your order {{1}}, please let us know if there is anything else we can help you with. Best regards! b) On the payment receipt. Thank you for completing the payment! We have already verified your payment information. Your order will be shipped within 24 hours. If you have any questions, please feel free to contact us! Best regards. c) to contact an interested prospect. Good morning, how are you doing? We are writing to you on behalf of (company name), the reason for our contact is to find out if you are still interested in our services and to see if we could have a short conversation to explain concisely how we can help you with your business
- Board index
- All times are UTC
- Delete cookies
- Contact us