A prospect contacts you and wants a quote or a commercial proposal quickly? Several options are available to you: offer a physical or telephone appointment to this person to discuss their needs, or spend time creating the quote without knowing if this is a prospect sincerely interested in your product / service. In both cases, it is obviously necessary to dig into the opportunity to ensure that there is a real interest in putting all your efforts into it. In this article, discover all our tips for qualifying your inbound leads by telephone (a time saver!).
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Prepare your telephone pitch
To successfully attract the attention of your interlocutor and convince argentina telemarketing data him to sign a quote with you, it is necessary to personalize your message and prepare your sales pitch well. Identify your targets to adapt your speech according to the person you will have in front of you.
Then set the objectives of your call. To engage your interlocutor, you must be brief and precise. Determine how to hook your interlocutor. To do this, you can talk to him about a subject that touches on his needs. He will then be more attentive to a conversation that provides concrete answers to his problems.
Your product or service must be perceived as a solution for your interlocutor. You must be able to make them understand through your argument that you are fully capable of solving their need, of meeting their expectations through the added value of what you offer them.
Take the time to reread your telephone pitch to adjust and perfect it.
Avoid negative connotations and phrases, and use simple words and phrases that are easy for your interlocutor to understand.
Finally, it is always better to test your telephone pitch to assess its relevance. Test it on a sample of prospects (without taking too many risks either!), do a test with your internal teams also to gather their opinions. Take notes on the strengths and weaknesses identified, and rework it little by little. It is also important that you yourself feel comfortable with your pitch! Repeat it out loud until you integrate it perfectly, and be convinced by your words yourself!
Involve your sales teams
Telemarketing teams will work hand in hand with sales teams to determine the criteria that will allow you to qualify your prospects. Also, by outsourcing your telemarketing campaigns, this will allow you to have quality resources to quickly take charge of this phase in the sales cycle.
It is in your best interest to work on this relationship between these two complementary teams. It is important to organize times for discussion between these two teams, to establish a climate of trust of course, and to encourage mutual assistance. This will help avoid conflicts and misunderstandings. Aligning these two teams requires a constant exchange of information with a view to continuous readjustments. The results obtained must be known to both parties. This allows you to identify areas for improvement, the best conversion levers, optimize the responsiveness of the sales teams, and establish the history of interactions with your contacts.
Follow up with your customers after sending the quote
You have sent a quote to your client and you still haven't heard back... Don't lose hope, keep up the good work! Follow up with your client! If after sending several quotes, you still haven't received a response, it may mean that you are in competition with other companies. Be aware that it's not always a question of price. The relationship you can build with your prospect can weigh heavily in the balance against your competitors! Following up with your prospect is a sign of professionalism that demonstrates your motivation to provide a solution to th