What benefits does blockchain bring to customer service?

[arafatrahman99]

A well-thought-out customer relationship strategy on social networks allows companies to create and maintain privileged bonds with their consumers. This close and friendly communication channel allows both to strengthen the authenticity of the relationship and to bring the brand closer to its customers, thanks to a daily presence on social networks. Therefore, it is important for companies to combine quality customer service with specific communication, made possible through close collaboration between the Marketing and Customer Service departments.

The brand's e-reputation is also strengthened through communication on social networks. Negative feedback and comments should not be ignored, because the responses that the company gives are real opportunities to honduras phone number screening improve the situation to its advantage. In fact, consumers do not hesitate to change their perception of the brand when their problems are solved effectively. In addition, responding to comments and reviews can help improve the company's reputation and encourage customers to become brand ambassadors. It is therefore possible to establish a relationship of trust with Internet users.

In this era of 3.0 web , companies must offer a relevant and secure experience to their customers. The arrival of blockchain technology represents a real competitive advantage for those who can adopt it in the shortest possible time.


Securely share customer data
Business has always been about data transfer. However, the proliferation of CRMs and the constant influx of data to manage have added a layer of complexity. Valuable information, often held by a single entity and kept in silos, breeds distrust and is a barrier to effective collaboration.