Calling and ringing: what's the difference

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These concepts are often confused, but there is a significant difference between them. Calling customers on the database is done for its formation or correction, informing customers and customers of services. The tool allows you to analyze the relevance for effective communication in the future (for example, delete invalid numbers).
The main purpose of calling clients is the accumulation of data on the composition of the database for its segmentation. Marketers often have to deal with the implementation of strategies with just contact data, not even "bare" databases. Invalid numbers may come across, or subscribers may not be interested in the service. In order to update the data and not waste time in the future, call services are used.
The call is used to provide current and potential clients with personal address information. It is possible to talk about the start of commercial communication aimed at encouraging the performance of a targeted action.
What is calling a number with a voice robot
Calling the client base manually takes a lot of time and effort. In order for denmark phone number data employees to deal with more important tasks, they order a robo call. The special program involves setting up scripts and launching them. The Keycall voice bot automates current tasks – it is enough to create a campaign, form a database and set a program for calling clients. All data recorded during the call are entered into the CRM system.
Features of the Keycall offer:
The price of the service includes A/B testing of several scripts.
Calls go through the customer base.
Any number of numbers can be called.
Work is carried out with cold and warm bases - there are no restrictions.
Feedback collection is automatically carried out.
Payment is charged only for successful conversations, which is also a plus for the client.
Peculiarities of ringing with a voice robot
Calling the robot solves the following tasks:
Informing the client base about promotions, new stores, additional services, changes in working hours and other issues.
Invitations to events - you can arrange a concise and comprehensive presentation and order the services of calling customers by robot.
Evaluation of the consumer loyalty index - NPS analysis will show whether your service strategy needs correction or not.
Congratulations - they make the company client-oriented, not intrusive. The main thing is that the texts are not too formulaic and formal.
Conducting pre-election campaigning and obtaining objective data on voter sentiments.
Does it make sense to create your own call center for calling customers
Own call center is usually organized if:
there are 1,000 or more clients in the client base;
employees cannot cope with the flow of calls, or their processing prevents them from solving other current tasks;
product information is constantly updated;
the organization regularly holds actions.
If your company meets these criteria, creating your own call center will be justified. Take into account that the organization of his work requires considerable investment of time, money and effort. You will need to purchase equipment and software, rent premises, train and maintain operators, and other technical personnel. If the company is small, it is more profitable to order a phone call. Special scripts handle databases of 500-1000 clients, save time, money and effort without compromising the quality of the final result.
Keycall voice bot call services
Are you interested in an effective customer call service that will allow you to organize communication at a high level with minimal costs? Leave an application - and Keycall managers will consult you on issues of interest. There is great experience in solving problems of any complexity and a whole portfolio of successful cases. We will be happy to help your business!