knowledge base
A client portal software solution should be fully scalable, have an paraguay whatsapp number data 5 million interface, and user-friendly features to help businesses manage their knowledge base efficiently.
However, your solution must support multiple knowledge bases and allow you to manage internal and external knowledge bases without any restrictions.
Custom knowledge base
Choose a software tool that allows you to create a multi-knowledge base with FAQ pages, various types of knowledge, relevant articles for your industry, and a WYSIWYG editor.
With a powerful knowledge base application , you can effectively manage and organize your multiple knowledge bases, ensuring your customers can easily access the information they need in one user-friendly and intuitive platform.
Community Forum
Every business needs internal/public community forums with fully customizable categorization and SEO based on keywords and phrases. Your client portal software should provide these features in a way that matches your design aesthetic.
Customer Forum Support Portal - LiveAgent
Work order management and tracking
Your perfect client portal software should be completely transparent, with a unified inbox that enables your customers to take action. It would be even better if your solution includes a hybrid ticketing system with ticket submission and ticket history options.
A proper ticket tracking system allows your customers to manage their tickets and requests themselves. With automatic ticket distribution, your customers can track resolution progress, review submitted tickets, view past tickets, and more.
Help desk software ordering - LiveAgent
Choose software that includes options for you to customize rules, such as action rules, time rules, SLA rules. With such software, you can monitor transfers, defer or change ticket priorities, track resolution progress, and delete tickets efficiently.
Live Chat
Live chat is one of the most important features a client portal software can have. It is easy to integrate and encourages customers to contact your customer service agents when they can’t find the information they need.
