The difference between SLA, SLM and KPI

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The SLA or ANS is an agreement that clarifies the attributions and defines goals to be met in a service provision relationship . In turn, SLM (Service Level Management) concerns the management of SLA agreements , that is, it takes care of the transactions and documentation dealt with in the negotiation, bringing organization to the company's management and attesting to quality delivery.

KPIs or Key Performance Indicators represent malta mobile database performance indicators used to monitor the evolution of the organization's processes and operations , being linked to a company's growth and market objectives.

The difference and synergy of these practices are exemplified by Philipe Fernandes, Planning and Creation Coordinator at Avon. His department works as an in-house agency for other sectors, so to avoid misalignments and precisely ensure everyone's satisfaction, Philipe relies on an SLA agreement defining deadlines for each type of service and monitors the performance of deliveries with the Runrun.it management software , so he and his clients are on the same page regarding work metrics.