Lack of Access to Information

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Limited Communication
In some cases, traditional customer service can only provide support through certain communication channels, such as phone or email. This can limit the flexibility of customers in choosing the channel that suits their preferences.

Customers often have difficulty accessing the information they need, such as payment history, order status, or user guides. This can cause inconvenience and increase the number of support requests.

Changing Customer Needs and Higher Expectations
Technological advances and shifts in customer tajikistan email list behavior have changed their needs and expectations for customer service. Some of the key changes include:

Desire for Independent Access
Customers want self-service access to information and services. They want the ability to check their bills, track orders, and set their preferences on their own, without having to rely on help from others.