Finding a solution We proposed to automate

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The solution to the situation could be the introduction of 24/7 support, but this implies an increase in costs for it at least twice. He turned to us for a solution using modern technologies. work with clients by implementing a chatbot. It answers buyers' questions both in the online consultant window and in the most popular messengers and social networks, and works around the clock, without breaks or days off. The chatbot operates with answers that are in its dialogue scripts. Therefore, we analyzed the buyers' questions to understand whether the system can select answers to questions, or whether they are too individual in each case. As it turned out, buyers most often ask standard questions: about product availability, fabric quality, sizes, delivery times, address and showroom opening hours.



All these answers can be prepared cyprus whatsapp number data 5 million in advance. At the same time, it is not necessary to upload an answer for each product into the system: the chatbot is integrated with the CRM, and can access it if necessary. Thus, our customer, with our help, prepared a list of possible questions from buyers and answers to them, and we developed and connected a chatbot. It works the same on all platforms (online chat, Viber, Telegram, Vkontakte): greets the buyer and offers to select the section of the question that interests him. clarifies the buyer's question The chatbot provides an instant and detailed answer to each of these questions. At the same time, the buyer always has the opportunity to order a call from a manager to ask his question.



In addition, a store window was implemented inside the chatbot, where the client could independently select the appropriate model and size of clothing, look at it from different angles and study the video review. After that, it was possible to immediately, without leaving the chatbot, purchase the product. The new functionality attracted the attention of buyers and turned out to be very convenient for them. You can view all the products you are interested in in the messenger faster than in the online store, and you can buy the product just as quickly. Results The implementation of the chatbot helped reduce customer losses at night and increase customer loyalty. In addition, the chatbot has taken over most of the workload of support managers during the day.