This may include synchronizing contacts

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What are VATS integrations and how do they work? Integration of a Virtual PBX means that a connection has been established between the PBX and another system to exchange information. PBX integrations allow you to combine a company's telephone system with various business applications, such as CRM systems, ERP systems, messengers, and other tools used in daily work. The basis for integrating PBX with other applications are API (Application Programming Interface) and webhooks. An API provides a set of functions and procedures for interaction between different software components, allowing applications to exchange data and perform certain actions. Webhooks, in turn, allow one system to automatically notify another about events in real time. There are three fundamental principles in the operation of any integration: Automatic data exchange PBX integrations allow you to automate the exchange of data between systems.



For example, when an incoming call comes in, the iran whatsapp number data 5 million PBX transfers information about the caller's number to the CRM system, which then displays the client card on the operator's screen. Similarly, information about a completed call can be automatically saved in the CRM system or another application. Data synchronization Integrations ensure that data is synchronized between different systems, eliminating the need for manual data entry and reducing the risk of errors. , interaction histories, call records, and other data. Setting up triggers and actions Webhooks and APIs allow you to set triggers and actions that will be performed when certain events occur. For example, when a new call comes in, a ticket can be automatically created in the task management system, or when a call ends, a notification can be sent to the responsible employee.



Features of MCN Telecom PBX integrations Strictly speaking, using API and webhooks, you can create integrations between any programs. In this section, we will focus on ready-made integrations and analyze how the setup is done using one of them as an example. At the moment, there are more than 15 integrations with business applications for the Virtual PBX from MCN Telecom, including amoCRM, Bitrix24, RetailCRM, 1C-Rarus, Envybox, yclients, albato, S2 CRM, YUcrm, UMI.CMS, Roistat, MoySklad, Prostye Zvonki, Megaplan and others. Let's take Megaplan — an online CRM system for planning, monitoring and managing company tasks. Integration with this system allows you to receive information about calls, call statistics and conversation records. All communications will be saved in the client card.