In professional activities that involve a service, Customer Experience is an aspect usa whatsapp data that has gained importance in recent years. Fundamentally, because the digitalization of society and the rapid implementation of the Internet have increased competitiveness in most sectors and, at the same time, have forced companies to focus their efforts on pleasing their customers in order not to lose them.
Therefore, now every interaction between the user and the brand is important and counts to create 'bonds' between the two parties.
However, few people usually wonder who is responsible for providing these pleasant experiences to users. We are referring to employees. So in our article today, from ActionsCALL, we are going to reflect on this matter and analyze how the 'Employee Experience' (EX) itself plays a decisive role in the relationship established with the public.
What is Employee Experience?
Just as a living being cannot live without the cells that make up its organism , a company cannot survive without the work carried out by its employees. The sum of each one of them makes the whole, for better or worse; therefore, both the company and the workers acquire a mutual commitment and a series of responsibilities . Among them, trying to make their professional relationship as positive and fruitful as possible for both parties.
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