Hospitals in the US and Canada which always put the patient first prove this

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Until the day of going live, the brand name was under embargo. Under the working title 'Bank van Morgen', a new online bank was worked on in secret for almost two years. When it was finally ready, 'Knab', because that's the real name of the bank, became a trending topic within four hours. How do you set up an online bank? We spoke to Rutger Beens, Solutions Architect at Virtual Affairs, and Daniel Ogertschnig, Marketeer E-commerce at Knab, about the project.
cting from the perspective of the user, the customer, the client or whoever you serve. Fortunately, more and more organizations see the benefits of this. Hospitals too. After all, care in which the patient is central leads to less demand for care, more self-management, cost reduction and higher quality of care.


73% scored a 9 or 10 on general patient satisfaction spain phone data compared to the national average of 65%;
the costs for a patient receiving 'patient-centered care' are 34% lower than the costs for a patient receiving 'less patient-centered care'.
In addition, we see the enormous development of 'online' . 96% of the Dutch now have access to the internet. All in all, very impressive figures, which justify another explanation of the principle of 'patient-centric' and the role that online can, or perhaps should, play in this. In part 1 of this diptych I will discuss this. Part 2 contains a concrete approach and inspiring examples.