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Social media crisis management is an essential part of any digital crisis management. Here are the key steps to making a social media crisis plan:

1. Constant monitoring
Active monitoring of social media is essential to detect potential crises. You should be alert to any negative comments or ...

With millions of active users every day, Instagram has become a powerhouse for businesses looking to connect with customers, generate leads, and drive sales. But the volume of messages coming in can make it nearly impossible to respond manually—no one can stay glued to their inbox 24/7! That’s where ...